Thank you for choosing me to be your aesthetician and for giving me the opportunity to partner with you on your skin care evolution. Please read the following policies, as I believe that setting expectations is critical to the success of our time together.

Arrival:

Please arrive 5 minutes before your scheduled appointment. This ensures that you will be relaxed and get the most out of your treatment. Please set reminders in your phone and use apps like Waze to prevent you from arriving late. Newcomers, the studio is a little tricky to find the first time you visit.

New facial clients, please make sure your forms have been filled out prior to arrival. The Healthy History & Skin Analysis will take 15-20 minutes to fill out and must be completed before any treatment or advice can be provided.

Cancellations:

Evolve has a firm cancellation policy. Facials are to be cancelled at least 48 hours before the appointment and waxing services at least 24 hours before the appointment. In the event of a late cancellation, the card used to reserve your appointment will be charged $75 for facial appointments and $20 for waxing appointments. In the event of a no-show, you will be charged 100% of the services booked.

If I am able to replace your appointment with a client on the waitlist, I am happy to wave the fee. Please keep in mind that as a solo practitioner it is not feasible for me to reach out to my waitlist while I am seeing appointments. Appointment email reminders are sent out 72 hours before your scheduled appointment. This is a good time to set reminders in your phone or reschedule online.

Late Arrival:

Should life get in the way, I will modify our remaining time to complete your service, but you will be charged for the appointment reserved.

Refunds:

All sales are final. There are no refunds on cancellation/no show fees, services rendered, retail products, or gift card purchases. Gift cards are valid at the purchase price for one year. After one year, gift cards lose 25% of their original value every 3 months, and gift cards are void after 24 months.

Online Purchases:

All sales are final. There are no refunds from the online store. I encourage everyone to schedule a virtual consultation or facial treatment to prevent making a purchase that makes you or your skin unhappy.